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Google Reviews

Fast and Excellent service of installing our new Furnace! I was very impressed with Ryan and his Buddy. John also gave a reasonable price! He explained in details about the Installation. I would definitely recommend this company! Mike from CHARNWOOD Niagara Falls, ON.

AlonaM M

19:05 04 Dec 17

Extremely happy and grateful for Ryan and friend for coming over on the coldest day of the year to fix an oddball furnace problem where it was constantly short cycling. They stayed longer than required to make sure the problem was actually fixed, and also addressed a bunch of concerns that we had. I would definitely use their service again.

Takana Likai

21:59 06 Jan 18

John and his staff are very professional and accommodating. They did a few extras for us like our dryer hook up that I really appreciated. Great prices too. I have used them twice now for new furnaces etc in my houses. AS

Adrian Smith

11:21 29 Aug 17

I seldom give a five star rating, but they were honest, quick, courteous, and quite reasonable, I feel! I will call them again, if needed.

Steve Chanady

17:55 15 Jan 18

Great fast service! They were here within 15 mins of our call. Jimmy was very kind and helpful to figure out why we didn't have heat. Would very much recommend to anyone! Thank you so much for all your help this evening!

C M

02:08 17 Nov 16

John and his crew are the greatest, my old furnace died last week during the cold spell, Called John up and he came over right away and gave me a very reasonable price on a new furnace and installation. He promised they would be over the next morning at 9:00 a.m. to install it. Next morning they were there promptly at 9:00 in the morning. His crew were very polite and courteous and by mid afternoon heat was back on. You guys did a fantastic job and would highly recommend their services to everyone. Thanks Again.

Robert Very

14:13 02 Mar 16

Knowledgeable, professional, and quick results. I called Niagara Home Heating to repair my furnace, not only did they fix the problem, they explained to me what was wrong & how I can prevent it from happening again. Highly recommended!

Leah Feor

22:07 04 Apr 18

Had someone come check why the furnace wasnt putting out heat. First day took almost 7 hours to have someone arrive. Not a personable individuel and didnt seem like he really knew what he was doing?said he was new. He kept huffin n puffin like something was wrong so upon asking if my furnace was agravating him, he mentioned no just things at home. He seemed to be paying more attention to his phone than anything?.....i was asking what he was doing so that maybe it would be something simple enough that i or my husband could fix in the future. Did not give me any answers. Was here for almost an hour did something to it. Then it worked for maybe an hour after the person left and stopped again. Next day someone else comes waited multiple hours again and the same situation..was here for about an hour... Told me I more than likly may need a new control panel on the furnace ($400 plus dollars)...and that I should just get a new furnace rather, because mine is very old and on its way out now....then says or it might just be the thermostat....i ask how much it would be to install a wifi one instead. Tells me they are no good and nothing but problems...but would cost around 400 and change to do it. ... I said to myself im getting a second opinion. Called an Industrial hvac tech. That a family member reccomended the guy comes here at the time stated mind you, and within less than >>10 minutes

Mrs. White

19:29 15 Apr 18

After my regular heating and air conditioning company for the past 20 plus years (locally owned) charged me $260.00 to tell me both my furnace and air-conditioner were shot I decided to get a couple of estimates prior to purchasing a new system. I am really glad I went out on a whim and called Niagara Home Heating as not only was their pricing cheaper for a better system but they were the only ones who could give me a 10 year warranty on both parts and labour. I don't know the names of all the service technicians that helped with the installment but every single one of them were professional in every aspect of the installation and at one time there was 4 of them working at my house. This is the first time and probably the last time I will rate and review any service but I felt compelled to tell of my experience with this company and highly recommend them to anyone looking for a new furnace or air conditioner! Thanks again for the excellent service!

Peggy-sue Verkerk

18:24 29 May 18

Excellent service courteous and very professional. Cleaned up after the job and reasonably priced. Very satisfied

Fred Schwarz

21:41 02 Jun 18

Unbelievable service and response time. John answers the phone after hours quickly and asks ton of questions to see how he can help you. 5 star isn’t enough for the service you get

Rob Hill

00:10 30 Jun 18

I needed a new furnace installed quickly and Niagara Home Heating delivered. They were very professional, everyone was very pleasant to deal with, the did very clean work, they answered all of my questions in clear detail, and they left the job site spotless when the project was finished. The pricing is also competitive. I highly recommend them.

Blake Landry

15:50 19 Dec 18

Incredibly happy with Niagara Home Heating! When my furnace broke I was panicked and stressed to say the least- John and Wes were patient, responsive (despite it being off hours) and quick to get me back up and running. They were detailed in telling me both the problem and resolution. Thank you so much, would highly recommend Niagara Home Heating to anyone in need!

Lyndsey Kray

20:27 11 Jan 19

John helped me out when my furnace stopped producing heat on one of the coldest days we had so far. A tech came out out in a snowstorm, he explained and fixed the issue, and the price was fair. Great work, guys!

Michael Z

05:34 21 Jan 19

I had a problem with our furance. I called in the morning and they came early afternoon. Wes called to let us know he would be there shortly. He knew what the problem was and remember installing our furance. He had it fixed and waited to make sure it was working properly before he left. I would recommend Niagara Home Heating.

Angie Kingsmill

01:43 01 Feb 19

I have to say my experience with them is negative. I'm an engineer and understand furnaces relatively well, but I wasn't home when the furnace in my rental property failed to deal with that and my wife called Niagara Home Heating just based on good google reviews. They diagnosed that the exhaust fan (draft inducer motor) failed (which certainly was the case) and also the pressure switch failed (for this part I'm not sure). Both parts together are approx $300 (market prices) but they charged $750 + HST total, so the labor cost was some $450. Expensive for less than 2h of work total, but they did come twice, to troubleshot and then with parts to repair. Price aside (that was an emergency repair although still during normal business hours), however immediately after the fix the furnace developed a problem of tripping before temperature set on the thermostat is reached. They did something about it and the problem did not re-occur for few days, but started re-occurring again and it seemed that furnace was overheating until some safety switch trips it off. To make it run again, it was necessary to recycle power to it to reset the fault and so on. The problem progressively got worse over about a month of time, and it reached a point when temperature in the house could be be brought above 17 DEG C. I was not home again, and my wife called Niagara Home Heating again. The technician showed up, but we were not there, only the tenant hosted him. The technician made an assessment which did not make any sense to me. He explained that furnace was overheating due to insufficient air flow and claimed that: The air filter was dirty, which simply was not the case - the filter was replaced just a week before that. He also claimed that AC coils were dirty and blocking air flow (and he did so without seeing coils) which later proved not to be the case either. He further claimed that intake ducts were dirty. And while that may be the case, at least part of the ducts behind intake grills were vacuumed not long ago before that, so I'm not sure where he was able to see dirt. And, finally, he made our day when he advised the tenant that some openings on the basement floor were dirty and need to be cleaned too. Apparently, he didn't realize that those openings only looked like heating outlets but otherwise have nothing to do with heating whatsoever - the basement has a wooden sub-floor and those openings are only for ventilation between the sub-floor and concrete. He left without attempting to fix anything, but also did not charge anything for the visit. The wife realized that their service was of little help and called somebody else. Another serviceman came, used a "snake" camera to look inside and determined that AC coils were clean enough and were not causing any significant problem with air flow. He then replaced the pressure switch (which supposedly Niagara Home Heating replaced during the first repair a month earlier?) and also determined that furnace was over-firing and did some minor adjustments on the gas valve. He charged $200 for that and the furnace was running just fine ever since.

V Jokic

01:19 22 Feb 19

We recently had our second great experience with Niagara Home Heating. John is professional and knowledgeable and did not try to upsell. His team was punctual, courteous, efficient and hard working. They did an excellent job and left the place spotless. Thanks guys!

Amanda Thackray

19:20 22 Feb 19

John is the BEST!!! He’s installed all my systems in my previous home and new home. I actually called John out when I was having my home inspection. Not only did he help with the inspection, he helped with fixing some of the minor problems and installed a whole new system with a AMAZING air purifier. The service is like no other!!! Thank you John and staff if I could give you 10 stars I would..😊

Amina Shirzadi

03:14 16 Mar 19

I needed to replace my furnace and looked for the highest rated company in the area and it was Niagara Home Heating. So I gave them a call and spoke with John, the owner. I then got a quote did extensive research online and went with a Goodman top of the line 120,000 BTU unit. The installation went well and then I realized that the model being installed was not the one being marketed online by Goodman. It was the previous model which did not have the functionality I needed. I later found out that it was Goodman’s policy to continue to supply the older units until none remained. So I called John and explained the problem. It took a bit of time because he had to liaise with Goodman’s head office but ultimately the unit was replaced with the upgraded model. I was very confident throughout the process based on the reviews and company values posted on line that the situation would be resolved and it was. I can personally attest that John and his company operate with integrity and live by their statement of values even when it costs them money. I’ve used a number of heating/air conditioning companies in the past but no one is as responsive as John, so I will use them for sure when my air conditioner needs replacing.

Jonathan Household

18:21 15 Aug 19

LOVE THIS COMPANY - VERY PROMPT AND EFFICIENT LEFT MY PLACE CLEAN AND INSTALLATION WAS GREAT.

Ursula Corlis

18:26 07 Oct 19

I've been dealing with John for over six years now and have always received prompt, excellent service for all my home heating and air conditioning needs.I highly recommend this company.

Nigel Williams

00:20 23 Oct 19

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