Values

Providing you with the best service and value for your money by giving you long-lasting solutions installed by our professional heating and cooling technicians.

Our core values guide us toward accomplishing our vision. They are as follows.

1. Exceed Customer’s Expectations

• We do it right and on budget
• We are fast and efficient
• We anticipate needs and identify the root causes of problems
• We communicate all information clearly to the customer

2. Have Integrity and Honestly

• We are straightforward and candid
• We are truthful and factual in all matters
• We do the right thing even if it is difficult and cost us money
• We never sacrifice honestly for convenience

3. Be Fair

• We price fairly to make a reasonable profit
• We never take advantage of a lack of knowledge or vulnerability
• We believe in the Golden Rule – treat others as you would like to be treated

4. Show Professionalism

• We have strong technical knowledge
• We are always curious and understanding
• We respect our customer’s homes and treat them like our own
• We literally roll out the red carpet to protect your home
• We are constantly improving our skills to be better

Niagara Home Heating believes that by following these core values we will be able to provide you with the best service and value on your next furnace and/or air conditioner.